TERMS AND CONDITIONS
Please read these conditions carefully. By purchasing or hiring from us
you accept
our Terms and Conditions.
Pricing
All prices include VAT at the current rate. We endeavour to ensure that the prices displayed are correct, however we reserve the right to validate/update prices before we process your order. In these instances, if this impacts on your order, we will contact to you to advise you of this. All prices are stated in GBP.
Order Processing & Confirmation for Purchased Goods
Confirmation of your purchase being received via Paypal and dispatched will be emailed. For bookings/orders paid for by cheque, an email will confirm receipt of your cheque and again when the cheque has cleared and goods are dispatched. Although purchased items will be sent as soon as payment has cleared, please allow up to 28 days for delivery. Please contact us for urgent orders. We will email advising of any anticipated delay in processing your order. Please note that your order will be dispatched when every item is available. Please retain all correspondence relating to your order.
Order Processing & Confirmation for Hire Bookings
Once we have received your hire enquiry, we will confirm availability of your chosen date along with a quotation detailing the total cost of your hire. If you wish to proceed with the booking, we will reserve the date for 14 days whilst we forward a sample sash/sashes for you to approve the colour along with an invoice and a copy of our terms. To secure your booking please return the sash/sashes to Wedding Fairies with your payment within the 14 day reserve period. Once a signed copy of our hire terms and payment is received, confirmation of your booking will be emailed and the date allocated to you. Payment is required as detailed on the invoice, with any outstanding balance to be settled at least 30 days prior to the event date. Please retain all correspondence relating to your order.
Hire Period
The hire period is the date or dates agreed at the time of booking. If you select our hire package Option 2 for postal delivery & collection, the dates for items to arrive at the venue and be returned by the venue (or collected by courier arranged by Wedding Fairies) will be stated on our invoice. To avoid any additional charges, please ensure that your venue is aware that you have nominated them and they need to return the hired items on the first working day after your event on your behalf, alternatively nominate a friend to take responsibility for the return of hired goods. We expect to receive hired goods on Option 2 within 7 working days of the event date and delays may be deducted from the security deposit at a rate of £25 per working day overdue. If you selected Option 3 of our hire package, dates and times for collection and return must be adhered to. Unauthorised extensions to Option 3 hire period will be deducted from the security deposit at a rate of £25 per day overdue. If the hire period needs to be extended for any reason then please contact us for a quote.
Hire Booking Security Deposit
A fully refundable security deposit is payable and is included in the invoice. The
security deposit is £1 per cover & sash combo/item and is subject to a minimum of
£50. This will be advised along with confirmation of availability for your specific
requirements. The security deposit will be refunded in full by cheque, following
laundering and inspection of returned items and no later than 7 days after the receipt
of returned items, providing their condition is as sent. Any damage and subsequent
deductions will be advised at the earliest opportunity. All permanent marks, stains,
tears, burns, pen marks, lost items or items not returned will be charged at full
replacement costs. A chair cover will be deducted at a cost of £7.50 each and a
sash will be deducted at a cost of £1 each. Any charges raised that are over the
deposit held, will be invoiced and due immediately upon receipt.
Payment Terms
Payment for purchases must be received and cleared before any order is dispatched.
Wedding Fairies offer payment terms on all hire bookings. You can either pay the
total balance in full at the time of confirming your booking within the 14 day reserve
period or pay 50% of the total balance to confirm your booking within the 14 day
reserve period and the remaining balance no later than 30 days prior to the event
date. Failure to pay any outstanding balances within this timescale will be deemed
as a cancellation and forfeit any monies paid -
Ownership of Hired Goods
Wedding Fairies retains ownership on all items hired at all times. The goods are trusted to you and should be respectfully used, repacked and returned in order to minimise any additional charges you may become liable for due to damage.
Ownership of Purchased Goods
Wedding Fairies retains ownership on all purchased (non hired) items until payment has been received and cleared. All goods are dispatched after cleared payment has been received. Once the goods are posted, they default to your ownership and become your responsibility.
Delivery & Collections
Wedding Fairies supports the local post office and Royal Mail as much as possible
and therefore most orders are dispatched Royal Mail First Class. Should you require
Special Delivery, please advise on your enquiry and we will quote accordingly. Should
you be returning hired items by pre-
Hired Goods Received
All our hire items are checked and counted before despatch for quality control. However
please ensure you check your items immediately upon receipt to ensure your order
is correct and inform Wedding Fairies of any shortages or damage within 24 hours
of receipt. Any notifications after this timescale may result in further delivery
charges being due. Whilst on hire to you it is your responsibility to look after
the goods, so please advise your venue to store in a safe environment.
Purchased Goods Received
All our purchased goods are checked and counted before despatch for quality control.
However please check your items immediately to ensure your order is correct. We
must be informed within 24 hours of any shortages or damage. Any notification after
this timescale re-
Faulty Goods
If your item is faulty, please contact us within 24 hours of receipt
of goods to arrange a replacement. We will refund any return postage costs for faulty
goods, however the parcel and its contents are your responsibility until they reach
us. We therefore recommend that you send them by registered post, retaining proof
of postage, as you will need this to make a claim from Royal Mail should your package
be lost. This does not affect your statutory rights.
Purchased Goods Cancellations
Under the Distance Selling Regulations you have seven working days (beginning the day after receipt of goods) to cancel your purchase. In this case, we will provide a full refund once the goods are returned to us at your cost. The parcel and its contents are your responsibility until they reach us and we therefore recommend that you send them by registered post, retaining proof of postage, as you will need this to make a claim from Royal Mail should your package be lost. If we do not receive the cancelled items back, we will assume that you have decided to keep the goods. We shall refund you within 48 hours from receipt of your returned goods by cheque. Refunds will not be issued against damaged/used goods or opened items. For up to date information regarding your protection for purchases made online, please visit the governments site www.oft.gov.uk/Business/Legal/DSR/.
Hire Booking Cancellations
All hire bookings cancelled more than 30 days prior to the event date will incur
a cancellation charge of 25% of the total booking value. The balance will be returned
by cheque. Any cancellation requests received less than 30 days prior to the event
date will forfeit any monies paid -
Statutory Rights
Your statutory rights are not affected by our returns policy and
you will have the benefit of them too.
Product Descriptions
We endeavour to ensure our product descriptions are accurate and represent the goods truthfully. However, we do not accept liability for any errors in the descriptions of goods on the website. We reserve the right to change those descriptions at any time. In these instances, if this impacts on your order, we will contact you to advise you of this. We will endeavour to correct any problems as soon as we become aware of them.
Packaging
Wedding Fairies try to recycle packaging to minimise the impact on the environment
and to reduce the cost of your transaction. We re-
Contact Us
Please email us in the first instance at info@wedding-