Wedding Fairies Frequently Asked Questions

The chair covers are made from a high quality polyester/lycra mix, and stretch into place with ease so do not require any ironing. Each chair cover has internal pockets to insert the chair legs into, which stretches the fabric and holds the cover in place.

What chairs do they fit over? Back to Top⇧

Due to the chair covers being made from a high quality polyester/lycra mix, they stretch and fit most styles of armless banquet chairs provided by most venues. If you are unsure, we will happily liaise with your venue to ensure they will fit.

How do I purchase items? Back to Top⇧

You simply complete the enquiry form(s) within this website for the product(s) you are interested in and we will provide you with an email quotation for your whole order. Should you wish to proceed, we can either forward an invoice via paypal or paper copy in the post. Once payment is received and cleared, our fairies will dispatch your order.

How can I pay? Back to Top⇧

Payment can be made either via paypal, account transfer or cheque, as you prefer. All orders will be dispatched once payment has been received and cleared.

What is included in the sale price? Back to Top⇧

Each item description details what is included in the sale price. For example if you are purchasing chair covers, you are purchasing just the number of chair covers you have been invoiced for, plus any p&p costs as detailed in your invoice. If you are purchasing organza sashes, you are purchasing just the number of organza sashes you have been invoiced for, plus any p&p costs as detailed in your invoice. All prices include VAT at the current rate.

How long will I have to wait for my items to be delivered? Back to Top⇧
Depending on the method of payment used, as soon as payment has been received and cleared, our fairies endeavour to dispatch your order within 2-3 working days after receiving cleared funds. Most items are in stock enabling us to meet this service level, however we recommend that you allow up to 28 days prior to your event date for orders to be fulfilled.

I have an urgent order, can you help me? Back to Top⇧
Yes, please contact us before placing your order and we will do what we can to help you, whether it is an urgent sale or hire booking!

How do I book and pay for hired items? Back to Top⇧

You simply complete the enquiry form(s) within this website for the product(s) you are interested in and we will provide you with an email quotation for your hire enquiry. Should you wish to proceed, we require at least 50% of the total order value to be paid within 14 days of the invoice to secure your date, with the remainder being paid at least 30 days prior to the event date. You can also pay the full balance at time of booking should you wish. Wedding Fairies can either forward an invoice via paypal or paper copy in the post which details the hire details and includes additional costs such as courier charges and the security deposit as applicable, along with payment terms agreed. Once a signed copy of our terms and payment is received, your booking is confirmed and the date allocated to you. Our fairies will forward outstanding balance reminders in the same format as the original invoice.

What is included in the hire price? Back to Top⇧

The standard chair cover hire price includes the number of polyester/lycra chair covers you require, along with a free organza sash of your choice for each chair cover ordered. If you require additional sashes for top table decoration, pew end bows etc, then you must specify this on the enquiry form in the box allocated. For hire of other items available from Wedding Fairies, the hire price listed is for the actual individual item and any additional costs such as courier charges and the security deposit as applicable, will be detailed in the email quotation. There are 3 hire options available and each option attracts different additional costs depending on if you select the venue set up service, courier delivery & collection or collect & return in person. All hire orders are subject to a fully refundable security deposit of £1 per cover & sash combo/item and is subject to a minimum of £50. If you are unsure of the order total then please contact us using the relevant enquiry form and we will be happy to provide you with an email quotation. Items hired remain the property of Wedding Fairies at all times.

What does the security deposit cover? Back to Top⇧

The security deposit is fully refundable upon receipt of the hired items being returned undamaged and all accounted for. The security deposit is £1 per cover & sash combo/item and is subject to a minimum of £50. This will be advised along with confirmation of availability for your specific requirements. The security deposit will be refunded in full by cheque, following laundering and inspection of returned items and no later than 7 days after the receipt of returned items, providing their condition is as sent. Any damage and subsequent deductions will be advised at the earliest opportunity. All permanent marks, stains, tears, burns, pen marks, lost items or items not returned will be charged at full replacement costs. A chair cover will be deducted at a cost of £7.50 each and a sash will be deducted at a cost of £1 each. Any charges raised that are over the deposit held, will be invoiced and due immediately upon receipt.

What is involved in the Hire & Venue Set Up Service - Option 1? Back to Top⇧

Wedding Fairies will liaise with your venue on your behalf and will organise a convenient delivery and collection time. Our Fairies will attend your venue either the day before or the morning of your event and dress the chairs with your chosen chair covers and sashes and position table centrepieces as instructed. Our Fairies will then arrange for collection of the items the following working day.

What is involved in the Hire & Courier Delivery/Collection Service - Option 2? Back to Top⇧

Wedding Fairies will dispatch your chair covers and sashes or centrepieces to your venue or an alternative delivery address if requested, no later than 24 hours prior to your event. You or our venue will be responsible for dressing the room and removing, counting and repacking the hired items in an appropriate parcel, ready for collection. Items are normally collected on the next working day following your event and details will be confirmed with your booking. All option 2 bookings will incur a delivery and collection charge which varies according to the items hired and will be detailed in the quotation.

What is involved in the Hire & Collect/Return in Person Service - Option 3? Back to Top⇧

You are responsible for collecting and returning the chair covers and sashes to Wedding Fairies Head Office. Convenient dates for the collection and return can be confirmed at the time of booking or nearer the event date as appropriate. You or our venue will be responsible for dressing the room and removing, counting and repacking the hired items in an appropriate parcel, to be returned to Wedding Fairies Head Office on the date agreed (and no later than 3 days after the event date). Collection and return can be made from our Head Office based in Leicestershire (postcode LE19 4NW). No courier fees apply to this option.

How do I match the sash colour to my scheme? Back to Top⇧

If you are purchasing your sashes, you can identify the colours that may match your scheme from our Colour Rainbows in our Sashes section and purchase one of each colour to check, before ordering your bulk purchase. If you purchase a couple of different coloured sashes and then select one to go ahead with and place your order, you can return the other sashes that will not be used in an unused/undamaged state with a covering letter and we will swap the returned sashes for those in your chosen colour, therefore you are not wasting money by checking colours. If you are to hire sashes, then we provide colour samples to choose from with the invoice, to be returned with your payment to confirm and allocate the booking.

How do I match the bow colour to my scheme? Back to Top⇧

You can request a colour sample where our fairies will provide samples of the ribbons you are interested in for you to make your selection. To request a colour sample simply complete the request form found in our Bows section.

What if I require something different to what you do as standard for the bows, either a different size bow or different numbers? Back to Top⇧

Whatever your requirements, we will try to accommodate your wishes. Simply email us with your requirements and we will see what our fairies can do for you.

What if I want to order items from more than one section in your website? Back to Top⇧

What is your returns policy for purchased items? Back to Top⇧
If your item is faulty, please contact us within 24 hours of receipt of goods to arrange for an exchange. We will refund any return postage costs for faulty goods, however the parcel and its contents are your responsibility until they reach us. We therefore recommend that you send them by registered post, retaining proof of postage as you will need this to make a claim from Royal Mail should your package be lost. This does not affect your statutory rights. If you have changed your mind regarding your purchase, you are protected under the Distance Selling Regulations for seven working days to cancel your purchase. Please refer to the guidance given in response to the question “Can I cancel my order?” below.

My item is damaged, what do I do? Back to Top⇧

If your item is faulty, please contact us within 24 hours of receipt of goods to arrange for an exchange. We will refund any return postage costs for faulty goods, however the parcel and its contents are your responsibility until they reach us. We therefore recommend that you send them by registered post, retaining proof of postage as you will need this to make a claim from Royal Mail should your package be lost. This does not affect your statutory rights.

Can I cancel my purchase? Back to Top⇧
Under the Distance Selling Regulations you have seven working days (beginning the day after receipt of goods) to cancel your purchase. In this case, we will provide a full refund once the goods are returned to us at your cost. The parcel and its contents are your responsibility until they reach us and we therefore recommend that you send them by registered post, retaining proof of postage, as you will need this to make a claim from Royal Mail should your package be lost. If we do not receive the cancelled items back, we will assume that you have changed your mind and decided to keep the goods. We shall refund you within 48 hours from receipt of your returned goods by cheque. Refunds will not be issued against damaged/used goods or opened items. For up to date information regarding your protection for purchases made online, please visit the governments site www.oft.gov.uk/Business/Legal/DSR/.

Can I cancel my hire booking? Back to Top⇧

All hire bookings must be cancelled more than 30 days prior to the event date and will incur our cancellation charge of 25% of the total booking value. Any remaining balance paid will be returned by cheque. Any cancellations received less than 30 days prior to the event date, the balance paid to date will be forfeited - no refund. Please refer to our Terms and Conditions for full details.

When will you refund me if I cancel my order or return an item? Back to Top⇧
We shall refund you by cheque within 48 hours from receipt of your written cancellation, if goods have not been dispatched. Returned goods shall be refunded by cheque within 48 hours from receipt of returned items. Refunds will not be issued against damaged/used goods or opened items unless we have received contact from you within 24 hours of you receiving the goods and have agreed to the cancellation/return.